hosted services

After a nice evening watching in a audience we were heading through Paddington Station and stopped at the Burger King restaurant for a quick meal. We ordered a Angus burger with no sauce and a bacon double xl. The service was a bit pushy and we emphasised how we wanted the meal simply as we did not have time on our hands.

From previous experience I like to check how the food is prepared before leaving and jumping on a train to find out that the meal is rubbish. So my wife handed me the bag, with a notice that the burger is in the bottom of the bag. Little did I know that this meant all components for the burger were in the bottom of the bag outside of the box.

For this reason, the burger king in Paddington Station is getting placed in the bad service category. I will also update this page with the response from their customer service team.

Paddington Railway Station
Praed Street, 
Paddington,
London, 
W2 1HB

response

SSPUK The Food Travel Experts have responded to us with the following:

Friday, 09 April 2010

Dear Mr ********

Thank you for your correspondence regarding the visit you made to our Burger Kind at
Paddington BR Station. I was very concerned to hear of your experience and I am grateful
you have brought this matter to my attention.

All of our team members hare trained to the highest standards across our brands to give all of
our customers the best service we possibly can. Because of this, I was very disappointed to
hear that you had received an incorrectly packaged Angus and bacon double XL burger at
Burger King at Paddington BR Station. We have conduced refresher training for the staff and
they have committed to ensuring this sort of problem does not recur.

I have passed on the details of your visit, and the standard of service you received, to the
Operations manager for Burger Kind at Paddington BR Station. They will ensure all standards
are closely monitored and company policies adhered to, and thsi type of incident does not 
happen again.

Please accept my sincere apologies for any inconvenience caused as a result of your visit. I
enclose a £5 of vouchers, as a gesture of goodwill. these vouchers can be redeemed in any of
our outlets on major railway stations and airports in the UK, including Upper Crust, Burger
King, caffé ritazza, Delice de France, and Millie's Cookies. Thank you for taking the time and
trouble to write to us. I hope we have restored your fait in our operation and we can welcome
you back to our unit in the near future.

Yours sincerely




Paolo ******
National Catering Operations Director
SSP UK Rail